Responsible Gaming at wij6 — Play Within Your Limits

1. Our Commitment to Responsible Gaming

Online gaming and sports betting are forms of entertainment enjoyed by millions of adults across Bangladesh. wij6 takes its responsibility to those players seriously. We believe that the best gaming experience is one built on informed choices, clear limits, and the confidence that help is always available when needed. Every tool described on this page is available free of charge to all registered players directly from their account settings — no forms to fill out, no waiting periods for standard features.

Gambling should never be seen as a way to earn money, solve financial problems, or escape personal difficulties. It is a leisure activity, and like all leisure activities it is most rewarding when approached with a clear head and a pre-determined budget. wij6 encourages all players to set their limits before they start playing — not after a losing run — so that every session remains exactly what it should be: enjoyable entertainment.

2. Responsible Gaming Tools Available on wij6

wij6 provides the following tools to help every player stay in control. Access them anytime from your account settings or by contacting support.

3. Deposit Limits in Detail

wij6 deposit limits work on a rolling basis aligned to Bangladesh Standard Time (BST, UTC+6). A daily limit resets at midnight BST. A weekly limit resets at midnight BST on Monday. A monthly limit resets on the first day of each calendar month. You may set limits in Bangladeshi Taka (৳) — for example ৳500 per day, ৳2,000 per week, or ৳5,000 per month — or in any combination that fits your personal budget.

Requests to lower a deposit limit are processed immediately — the new lower limit applies from the moment you confirm. Requests to raise a deposit limit are subject to a mandatory 7-day cooling-off period, during which your current lower limit remains in force. This asymmetry is intentional: it is easy to reduce your exposure and harder to increase it on impulse.

4. Session Time Reminders and Reality Checks

Time passes quickly when you are engaged in live casino games, cricket betting, or slots. wij6's session time reminder feature allows you to set a maximum session duration — anywhere from 30 minutes to 8 hours. When the timer expires, a pop-up appears asking whether you want to continue or end your session. There is no automatic extension — you must make a conscious, active choice to keep playing.

Reality check alerts are a companion feature that show you a snapshot of your current session — total time played, net result in ৳, number of bets placed — at intervals you choose (every 30 minutes is the default). These are not warnings or alarms; they are neutral information snapshots designed to help you stay aware of how your session is progressing. Players who use reality check alerts consistently report that they feel more in control of their gaming habits.

5. Self-Exclusion — Taking a Longer Break

Self-exclusion is the most powerful responsible gaming tool available on wij6. When you self-exclude, your account is suspended for the duration you choose: 30 days, 90 days, 6 months, 12 months, or permanently. During the exclusion period, you cannot log in, place bets, deposit funds, or receive any marketing or promotional communications from wij6. Any promotional offers or bonuses that were active on your account at the time of exclusion are cancelled and forfeited.

Permanent self-exclusion is irreversible — accounts closed under permanent self-exclusion cannot be reopened under any circumstances. For all fixed-term exclusion periods, re-activation requests are subject to a mandatory 7-day review period after the exclusion term ends; this period exists to ensure that any request to return to play is made with a clear head rather than in a moment of impulse. During that 7-day review, your account remains locked.

How to Request Self-Exclusion

1. Log in to your wij6 account and go to Account Settings.
2. Select the Responsible Gaming section and click Self-Exclusion.
3. Choose your exclusion period (30 days, 90 days, 6 months, 12 months, or permanent) and confirm your choice.
4. If you are unable to access your account settings, email [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Our team will process the exclusion within 24 hours.

6. Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following are common warning signs that gambling may be becoming a problem rather than a pleasure.

• ⚠️Gambling with money set aside for essential expenses such as rent, food, bills, or family needs.
• ⚠️Chasing losses — placing more bets or depositing more money to try to recover money already lost.
• ⚠️Feeling restless, irritable, or anxious when not gambling, or when trying to reduce gambling activity.
• ⚠️Lying to family members or friends about how much time or money is spent gambling.
• ⚠️Borrowing money, taking loans, or selling possessions specifically to fund gambling activity.
• ⚠️Gambling for longer periods than planned and finding it difficult to stop even when you intend to.

7. Our Responsible Gaming Principles

wij6 is built on the principle that gambling must always be a free, informed, and conscious choice. This means we never pressure players to deposit more than they are comfortable with, never send promotional messages to players who have requested exclusion or marketing opt-out, and never design games or promotions in ways that are intended to exploit vulnerable players. Our game providers — including Pragmatic Play, Evolution Gaming, PG Soft, and Spribe — are all required to meet international responsible gaming standards in the design of their products.

wij6 trains its customer support staff to recognise the signs of problem gambling in player communications and to respond with sensitivity and a clear pathway to the responsible gaming tools available on the Platform. Support agents are not incentivised on player deposit volumes or play frequency — their performance is evaluated on the quality of player assistance provided.

wij6 also actively monitors account activity for patterns that may indicate problem gambling — including unusually rapid deposit sequences, frequent deposits immediately following withdrawal requests, or significant increases in average bet sizes over short periods. Where such patterns are detected, wij6 may proactively reach out to the player to offer responsible gaming resources, and in some cases may apply a temporary deposit restriction pending a welfare check.

8. Protecting Minors

wij6 enforces a strict minimum age policy of 21 years. Age verification is a mandatory part of the account registration and KYC process. Players who cannot provide satisfactory proof of age will not be permitted to deposit funds, play for real money, or withdraw any balance. wij6 reserves the right to request age verification documents at any point during a player's account lifecycle, not only at registration.

If you are a parent or guardian and you believe that a person under the age of 21 has registered and used a wij6 account, please contact us immediately at [email protected]. wij6 will investigate the matter urgently, suspend the account pending investigation, and where a breach of the minimum age requirement is confirmed, will close the account and return any remaining balance to the payment method used for deposits.

9. Need Help? Contact wij6 Support

If you feel that gambling is becoming a problem for you, or if you simply want to talk to someone about your gaming habits, wij6's support team is here to help. Our team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming concerns with discretion and without judgment.

Remember: reaching out for help is a sign of strength, not weakness. wij6 will always support a player who is trying to stay in control or take a break — that is a commitment we take seriously across every level of our platform.