wij6 Privacy Policy — How We Handle Your Data

1. Introduction

wij6 operates as an online casino and sports betting platform accessible to players in Bangladesh via web browser. In the course of providing its services, wij6 collects and processes certain personal data about registered players and visitors to the Platform. This Privacy Policy describes the categories of data collected, the purposes for which data is processed, the conditions under which data may be shared with third parties, the security measures applied to protect data, and the rights available to individuals whose data is processed.

By registering an account with wij6 or by continuing to use the Platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not register for or continue to use the Platform.

2. Data We Collect

wij6 collects data in six main categories. The data collected in each category, and the circumstances under which it is collected, are described below.

3. How We Use Your Data

wij6 processes personal data only for specific, legitimate purposes directly related to the operation of the Platform and the provision of services to registered players. The primary purposes for which personal data is used are as follows.

• Account creation, maintenance, and authentication — to establish your account, verify your identity, and ensure that only you can access your account balance and personal settings.
• Processing deposits and withdrawals — to credit your account with deposits received via bKash, Nagad, or Rocket, and to process withdrawal requests to the same mobile wallet.
• Identity verification and fraud prevention — to conduct KYC checks, verify your age and eligibility, detect and prevent fraudulent activity, money laundering, and multiple-account abuse.
• Customer support and dispute resolution — to respond to your queries, investigate complaints, and resolve disputes relating to bets, transactions, bonuses, or account management.
• Responsible gaming compliance — to monitor gaming activity for indicators of problem gambling, apply deposit limits and self-exclusion settings you have requested, and send responsible gaming reminders.
• Platform improvement and personalisation — to analyse aggregated, anonymised usage data in order to improve Platform performance, identify and fix technical issues, and where you have opted in, to personalise promotional content.

4. Legal Basis for Processing

wij6 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• Contractual necessity — processing required to perform the contract between you and wij6, including account creation, deposit processing, withdrawal handling, and game play facilitation.
• Legal obligation — processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, KYC verification requirements, and record-keeping mandates.
• Legitimate interests — processing necessary for the legitimate interests of wij6, including fraud prevention, network and information security, and improving the Platform, provided those interests are not overridden by your rights and interests.
• Consent — where processing is based on your consent, such as receiving optional marketing communications about promotions and bonuses. You may withdraw consent at any time by contacting [email protected].

5. Data Sharing

wij6 does not sell, rent, or trade personal data. Data may be shared with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors and mobile financial service providers — your mobile wallet identifier and transaction data are shared with bKash, Nagad, Rocket, or Upay solely for the purpose of processing the specific deposit or withdrawal transaction you have initiated.
• Game content providers — technical session data (anonymised game session ID, bet amount, outcome) is shared with third-party game studios including Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and others to facilitate game play and verify RNG outcomes. These providers do not receive your name, contact details, or payment information.
• Identity verification providers — where an external KYC verification service is used to verify government-issued identity documents, the specific document data required for that verification is shared with that provider under a data processing agreement.
• Law enforcement and regulatory authorities — wij6 will disclose personal data to government bodies, law enforcement agencies, or regulatory authorities when required to do so by applicable law, court order, or regulatory direction. wij6 will notify you of such a disclosure where legally permitted to do so.

6. Payment Data and Mobile Wallets

Deposits and withdrawals on wij6 are processed exclusively through mobile financial services — principally bKash, Nagad, Rocket, and Upay. When you initiate a deposit, wij6 receives a transaction confirmation from the relevant MFS provider confirming the amount and a masked reference to the sending wallet. wij6 does not receive or store your full mobile wallet PIN, full account number, or MFS login credentials. The transaction reference is used to credit your account and to match future withdrawal requests to the correct wallet.

wij6 recommends that players use only their own registered mobile wallet accounts for deposits and withdrawals. Using a wallet registered in another person's name is not permitted and may trigger additional verification requirements or account restrictions in accordance with the Platform's anti-money laundering obligations.

7. Data Retention

wij6 retains personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. Account data, transaction records, KYC documents, and gaming activity records are retained for a minimum of five years from the date of account closure, in accordance with standard anti-money laundering record-keeping requirements applicable to online gaming platforms operating in the region.

Communications data — including support tickets, complaint records, and chat logs — is retained for three years from the date of the last interaction, after which it is deleted or anonymised. Technical data such as IP address logs and device records are retained for 12 months from the date of the session, after which they are anonymised. Data retained beyond these periods is retained only in aggregate, anonymised form and cannot be linked back to any individual player.

8. Security Measures

wij6 applies industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the wij6 Platform is encrypted using SSL (Secure Sockets Layer) technology. Account passwords are stored using a one-way cryptographic hash function — wij6 staff cannot see your password. Financial transaction data is handled through encrypted channels provided by the respective MFS providers.

Access to personal data within wij6 is limited on a strict need-to-know basis. Only staff whose role requires access to specific categories of personal data are granted access, and all such access is logged. Third-party service providers who process personal data on wij6's behalf are required by contract to implement equivalent security standards and to notify wij6 promptly of any security incident affecting personal data they hold.

9. Your Rights

You have the following rights in relation to the personal data wij6 holds about you. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of the right you wish to exercise. wij6 will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request.

• Right of access — you may request a copy of the personal data wij6 holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification — if any personal data held by wij6 about you is inaccurate or incomplete, you may request that it be corrected or completed. Where the inaccurate data has been shared with a third party, wij6 will notify that party of the correction where reasonably practicable.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent on which processing is based, or where processing is unlawful. This right is subject to legal retention obligations that may require wij6 to retain certain data notwithstanding your request.
• Right to restrict processing — you may request that wij6 restrict processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests pending verification of whether wij6's grounds override yours.
• Right to object — you may object to processing of your personal data where wij6 relies on legitimate interests as the legal basis. You may also object at any time to processing of your personal data for direct marketing purposes, in which case wij6 will cease that processing immediately.

wij6 will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. wij6 may require you to verify your identity before processing a data rights request to ensure that data is not disclosed to an unauthorised party.

10. Cookies and Tracking

The wij6 Platform uses cookies and similar browser storage technologies to operate core Platform functionality, maintain your logged-in session, remember your language and display preferences, and collect anonymised usage analytics. Cookies used for session management and core functionality are strictly necessary and are set automatically when you access the Platform. Analytics cookies, where used, collect only aggregated and anonymised data and do not track you across third-party websites.

wij6 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising platforms. You may disable non-essential cookies through your browser settings; however, disabling cookies required for session management will prevent you from logging in to your account. Continued use of the Platform after being notified of cookie use constitutes consent to the use of strictly necessary cookies.

11. Children and Minors

wij6 does not knowingly collect personal data from individuals under the age of 21. The Platform is not directed at minors and registration is restricted to adults aged 21 and above. If wij6 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered with wij6, please contact [email protected] immediately.

12. Updates to This Privacy Policy

wij6 may update this Privacy Policy from time to time to reflect changes in the Platform's data processing practices, applicable law, or regulatory requirements. When material changes are made, wij6 will notify registered players via the email address or mobile number on file, or via a prominent notice on the Platform, before the changes take effect. The date on which this Privacy Policy was last updated is displayed at the top of the page. Continued use of the Platform following notification of an update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how wij6 handles your personal data, please contact the wij6 support team. We aim to respond to all privacy-related queries within 48 hours during normal Bangladesh Standard Time (BST, UTC+6) business hours.

Privacy enquiries email: [email protected]